Privacy Policy/Terms & Conditions

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Effective Date: 1/1/2025

Groom Masters 805 we respect your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you opt-in to our text messaging and other electronic communications.

By using our services, you consent to the practices described in this Privacy Policy.

By providing your phone number and consenting to receive SMS messages, you acknowledge that the information (including phone numbers) collected as part of the SMS consent process will not be shared with third parties for marketing purposes. We are committed to keeping your personal data secure and will use your phone number exclusively for the communications outlined in this document.

If you have consented to receive text messages from Groom Masters 805, you may receive SMS messages related to the following (examples include but are not limited to):

• Appointment Reminders: "Hello, this is a friendly reminder of your upcoming appointment with Groom Masters 805 on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Groom Masters 805 at any time."
   
• Follow-Up Messages: Post-appointment follow-up to gather feedback or provide further instructions.
   
• Billing Inquiries: Notifications about payment status or billing reminders.
   
• Promotions or Offers (if applicable): Special deals, discounts, or promotional offers.
   

The frequency of messages may vary depending on the type of communication you receive. For example:

• Appointment reminders: You may receive up to 3 messages per week regarding appointments.
   
• Billing inquiries: You may receive up to 5 messages per month regarding your account status.
   

Message frequency may vary depending on the service(s) you are using or have requested.

Please note that standard message and data rates may apply depending on your mobile carrier's pricing plan. These fees may vary for domestic and international text messaging. You are responsible for any costs associated with receiving text messages, including but not limited to message and data rates.

You can opt-in to receive SMS messages from Groom Masters 805 in the following ways:

• Verbally during a conversation with our staff
   
• By submitting an online form on our website
   
• By completing a paper form provided at our location
   

You can opt-out of receiving SMS messages at any time. To do so, simply reply with the word "STOP" to any SMS message you receive from us. Alternatively, you can contact us directly to request removal from our SMS messaging list.

• To stop receiving messages, reply "STOP" to any text message.
   
• If you need further assistance or wish to remove your number from our list, you can contact us directly.
   

If you are experiencing any issues with our SMS service, you can reply with the keyword "HELP." Alternatively, you can reach us at [Insert link or customer service contact details] for additional support.

• Message and data rates may apply depending on your mobile carrier's pricing plan.
   
• You can opt out at any time by texting "STOP" to any SMS message you receive.
   
• For assistance, text "HELP" or visit our [Privacy Policy] below.
   

By opting in to receive SMS communications from Groom Masters 805, you agree to abide by the terms outlined in this document. We reserve the right to modify these Terms & Conditions at any time, and any changes will be communicated to you as necessary.

Contact Information:

If you have any questions regarding these SMS Terms & Conditions, please contact us at: 805-644-4306

We may collect personal information from you when you interact with our services, including:

• Contact Information: Name, phone number, email address
   
• SMS Consent: Phone numbers provided for receiving text messages, reminders, promotions, or notifications.
   
• Website Interaction: Information you provide when filling out forms on our website, such as booking appointments or subscribing to our services.
   

We use your information to:

• Send SMS messages: For appointment reminders, promotions, billing inquiries, and customer service.
   
• Provide services: To fulfill services that you request, including scheduling and providing grooming services.
   
• Improve our services: To personalize and enhance your experience with Groom Masters 805, including for internal business purposes, such as data analysis and customer support.
   

We take your privacy seriously. Therefore:

• SMS Opt-In and Phone Numbers: Phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes. We respect your privacy and are committed to keeping your contact information secure.
   
• We may share your information only when necessary to comply with legal obligations or with trusted third-party service providers who assist us in delivering our services (e.g., payment processing, email services).
   

We will retain your personal information only for as long as necessary to provide the services you have requested, comply with legal obligations, or resolve disputes. Once no longer required, your information will be securely disposed of.

We implement appropriate technical and organizational measures to protect the personal information you provide. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

• Access and Correction: You may request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
   
• Opting Out of SMS Communications: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us.
   
• Cookies: Our website may use cookies to enhance your browsing experience. You may adjust your browser settings to control cookies.
   

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this Privacy Policy, we will post the revised version on this page and update the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically.

If you have any questions regarding this Privacy Policy or if you would like to exercise your rights concerning your personal data, please contact us at: 805-644-4306